Areya Technologies is seeking a skilled and experienced Business Analyst to join our team at our Bangalore / Pune office. We are seeking a motivated Salesforce Business Analyst to join our IT team. As a key liaison between stakeholders and technical teams, you’ll ensure the successful implementation and optimization of Salesforce solutions. The ideal candidate has strong analytical skills, a deep understanding of business processes, and expertise in Salesforce functionalities. You’ll enhance our platform, drive efficiency, and improve user experience while managing project deliverables throughout the software development lifecycle. If you’re detail-oriented, thrive in a fast-paced environment, and excel at cross-functional collaboration, apply to be part of our innovative team.
Salesforce Business Analyst
Experience
3 – 5
Work Mode
Hybrid
Employment Type
Full Time
Job Description
Basic Function
Roles and Responsibilites
- Understand and capture current and future-state business processes, provide gap analysis, and propose value-added improvements.
- Prepare detailed project artefacts, including: business scope and requirements, user stories/user scenarios, wireframes, process maps, screen flow diagrams, business rules, business data models,user security needs, test plans, and project plans.
- Use a variety of techniques for capturing requirements including interviews, backlog grooming sessions, and use case and development
- Drive requirements discovery sessions and workshops with end users or SME’s-Manage project backlogs, issues, risks, dependencies, scope, communications, and status.
- Translate the requirements to configurations in Salesforce applications and platforms in terms of page layouts, custom fields, processes, workflows, user access setups, reports and dashboards.
- Coordinate and manage UAT with the business
- Provide clarifications to developers and QAs in resolving defects.
- Create training documents and Train users in person or remotely
Experience & Skills
- Bachelor’s degree required, preferably in Business Administration, Management Information System, Computer Science, Communications, or related discipline
- 3 – 5 years of experience working with large, complex, Salesforce implementation projects as a consultant.
- Demonstrated experience defining and documenting business and system requirements in an agile environment.
- Extensive experience with the use and continual improvements of a Salesforce.com implementation and AppExchange solutions.
- Creative problem solver, willing to explore new ideas
- Excellent communicator with both business leadership and deeply technical team members.
- Ability to prioritize numerous, and competing high-priority asks
- Experience in implementing Salesforce Sales Cloud, Service Cloud, Health Cloud, Community Cloud, CPQ and AppExchange applications
- Expert knowledge in: Workflows, process builders, reports/dashboards, validation rules.
- Nice to have knowledge: Lighting Web Component (LWC), Javascript, HTML, flows/flow triggers
- Excellent project planning and management skills
- Curious and self-motivated , Strong analytic and process-oriented mindset
- Experience with Tableau CRM and Einstein analytics
- Salesforce Business Analyst Certification is Mandatory
