CRM Analytics consultant

Key Responsibilities

• Understand and capture current and future-state business processes, provide gap analysis, and propose value-added improvements.
• Prepare detailed project artefacts, including: business scope and requirements, user stories/user scenarios, wireframes, process maps, screen flow diagrams, business rules, business data models, user security needs, test plans, and project plans.
• Use a variety of techniques for capturing requirements including interviews, backlog grooming sessions, and use case and development
• Drive requirements discovery sessions and workshops with end users or SME’s-Manage project backlogs, issues, risks, dependencies, scope, communications, and status.
• Translate the requirements to configurations in Salesforce applications and platforms in terms of page layouts, custom fields, processes, workflows, user access setups, reports and dashboards.
• Coordinate and manage UAT with the business
• Provide clarifications to developers and QAs in resolving defects.
• Create training documents and Train users in person or remotely.

Must-Haves :

• Bachelor’s degree required, preferably in Business Administration, Management Information System, Computer Science, Communications, or related discipline
• 4 – 6 years of experience working with large, complex, Salesforce implementation projects as a consultant.
• Demonstrated experience defining and documenting business and system requirements in an agile environment.
• Extensive experience with the use and continual improvements of a Salesforce.com implementation and AppExchange solutions.
• Creative problem solver, willing to explore new ideas
• Excellent communicator with both business leadership and deeply technical team members.
• Ability to prioritize numerous, and competing high-priority asks
• Experience in implementing Salesforce Sales Cloud, Service Cloud, Health Cloud, Community Cloud, CPQ and AppExchange applications
• Expert knowledge in: Workflows, process builders, reports/dashboards, validation rules.
• Nice to have knowledge: Lighting Web Component (LWC), Javascript, HTML, flows/flow triggers 
• Excellent project planning and management skills
• Curious and self-motivated , Strong analytic and process-oriented mindset
• Experience with Tableau CRM and Einstein analytics

Certifications

Must have Tableau CRM and Einstein consultant Certification