Know the best of Salesforce: Introducing the Salesforce Genie.

Have you ever contacted a support line and wasted time explaining your purchase history to the representative to receive the appropriate level of assistance? How about surfing a retail site looking for the jeans you’ve been eyeing for weeks but need to search for? Most of us are familiar with these situations. We expect that every interaction we undertake will be real-time and connected. We become upset when they aren’t. Think for a moment about the plethora of customer data presently available to businesses; on a global scale, it doubles every 12 hours. Now you can turn this data into real-time customer magic.

MEET SALESFORCE GENIE

“Salesforce Genie is the real-time platform for customer magic”. It allows your teams to meet your clients exactly where they are by integrating updated data every millisecond.

Every business can easily make sense of all of its data from any system, channel, or data stream, courtesy of Salesforce Genie. It integrates data from each stage of the customer experience into a single record. The ability to instantaneously build an unmatched level of personalization using that real-time customer data seems magical.

THE BUSINESS IMPACT OF GENIE

Few scenarios that show how Salesforce Genie makes the customer experience so much better:

●  At 3 p.m., you report the theft of your credit card after losing it. Your card is being used to purchase something at 3:05, but it is instantly declined because the merchant uses Commerce Cloud Genie and gets instant alerts.

●  You contact customer support to report a product-related issue. This results in an automatic response that halts all marketing and sales interactions with you until your case has been addressed because the company uses Service Cloud Genie. You, therefore, are immune from routinely irritating interactions that turn away clients, like receiving an email pitch to purchase the specific product you are experiencing a problem with.

●  A personalized offer you’re viewing on a website changes immediately due to a marketing email you just clicked. Owing to the business’s use of Marketing Cloud Genie, that offer is now more relevant to you than you would have otherwise considered, compelling you to proceed with the purchase.

●  You need urgent medical attention. Your real-time patient data enables your healthcare professional to provide proactive guidance and care recommendations where milliseconds matter.

 

Companies can leverage a unified profile and real-time data in any industry to deliver more personalized experiences. As you can see from these examples, milliseconds are of the utmost importance. Failing to stay up could result in negative social media feedback, decreased healthcare productivity, and other costs.

Salesforce genie is a customer data platform but takes it a step further. It funnels a nearly infinite amount of dynamic data to customer 360 in real time. So this means your customer data is constantly updating with new data from any of their touchpoints faster than ever before.

The entirety of this unified customer profile record is accessible and usable all through the Salesforce product portfolio, including all sector-specific solutions. To match client expectations for real-time apps that reflect their activity, you may create custom apps that use Salesforce Genie. Marketing, sales, service, commerce, Tableau data analytics, the Mulesoft integration platform, and more are supported by Salesforce Genie. Its large scale, consistently updated data, and unified profile also allow:

●  Artificial intelligence with millisecond-level output updates

●  Automated processes that can quickly change in response to
new data

●  An extraordinary level of analytics accuracy

Genie is new & innovative, but how does it work?

NEW & INNOVATIVE

Two key features identify Salesforce Genie. The first is real-time, allowing brands to react immediately by collecting and combining data milliseconds. This makes it feasible for brands to communicate with customers on a new level. The action could be a support engagement for an issue a client is experiencing or a product offer.

The second benefit is that it enables all your teams, including those in sales, service, marketing, commerce, and other areas, to instantly modify the experiences they deliver to reflect what is happening in your customers’ worlds.

Real-time, connected data is the game changer in all these scenarios. Salesforce Genie is the first product to provide that.

HOW IT WORKS

Salesforce Genie is part of the Salesforce platform. . Every cloud gets better as they add features. Previously, with Flow and then once more with Einstein, Salesforce accomplished this by introducing automation and intelligence to every interaction in sales, service, marketing, and commerce. And access to real-time data across all clouds is made more accessible by the integration of Salesforce Genie into the Salesforce platform.

●  Connect all your data

●  Harmonize your data

●  Engage your data to put it to work for you

●  Create a better experience

Automated. Intelligent. Real-Time. The Salesforce Customer 360 is now the first real-time CRM. For more, visit https://www.salesforce.com/in/

Let us know your thoughts!

For more blogs: https://areya.tech/blogs/

To know more: connect with us today!
Contact: info@areya.tech

Share:

Facebook
Twitter
Pinterest
LinkedIn
Areya Technologies

Areya Technologies

Trusted Technology Partner

Leave a Reply

Your email address will not be published. Required fields are marked *

Contents

On Key

Related Posts

Tutorial: Basic introduction to LWC

Tutorial: Basic introduction to LWC Lightning Web Components is open source, empowering you to explore the source code, customize the behavior for your needs, and build enterprise-ready web components on any platform, not just Salesforce. Lightning Web Components (LWCs) are a user interface (UI) framework that Salesforce Developers use to create customized pages and functions on the Salesforce platform. Lightning Web Components are seriously becoming the “big thing” for Salesforce Developers, especially for front-end development. Two programming models are now available for creating Lightning components: Lightning Web Components and the original form, Aura Components. Custom HTML elements known as “Lightning

Everything you need to know about SSO (Single Sign-On) and its Importance

Everything you need to know about SSO (Single Sign-On) and its Importance One of the more tedious jobs as a Salesforce admin is resetting users’ passwords. Even though there’s a button on the Salesforce login screen that says “Forgot your password”, some people don’t notice it. If only there were an easier way! Single Sign-On (SSO) is a simple idea: you will instantly be signed into all the other applications you require after signing into one system. You’ll have fewer passwords, fewer headaches, and less redundancy, which should free you up to focus on your original goals rather than getting

Basics: everything to know about Composite API and its advantages

Basics: everything to know about Composite API and its advantages A potential architectural answer that can bundle multiple calls into a single API request. Salesforce has been helping organizations handle the customer database for over 2 decades. It provides users with the right mix of process automation and personalization and tailor services to the specific requirements of the clients. Salesforce integration is the process of merging the data and the functionality of salesforce with another application to provide users with a single unified experience. It allows you to provide your team with the ideal platform features. We have the word

Beginners Guide to MuleSoft and the Anypoint Platform

Beginners Guide to MuleSoft and the Anypoint Platform MuleSoft can connect any system, application, data, and device to unleash the power of Customer 360. The combined power of MuleSoft, the #1 integration platform, and Salesforce, the #1 CRM, enables customers to accelerate digital transformation What is Mulesoft? 1. MuleSoft is a vendor that provides an integration platform to help businesses connect data, applications, and devices across on-premises and cloud computing environments. 2. MuleSoft unifies data to deliver a single view of the customer, automates business processes, and builds connected experiences. Each integration becomes a reusable building block using a modern

San Francisco Headquarters

One Bay Plaza, 1350 Old Bayshore Hwy,#520 Burlingame, CA 94010

Bengaluru Office

IndiQube Edge 4th floor Bellandur, Bengaluru, Karnataka 560103

Pune Office

OYO Workspaces India Pvt. Ltd. Above Vijay Sales, 2nd floor, Pride Purple Accord, Baner road, Baner, Pune - 411045